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Direct Register Shares from National Bank Direct Brokerage (NBDB)

Updated: Apr 11, 2023

If you want to DRS shares from a TFSA, NBDB may ask you to move them to your cash account first. Either way you will have to remove the tax advantaged status from those shares.


National Bank Direct Brokerage (NBDB) charges a $150(US) fee for each DRS transfer. This means each time you want to direct register shares of a specific stock you are charged $150(US). If you want to save some money you could transfer to IBKR first, as they can DRS transfer for $5. If you want to use a Canadian institution then CIBC or RBC are the cheapest option with a $50 fee for DRS transfers.


How To Transfer:

Once your shares and $150 are settled in NBDB, you can call NBDB on 1- 800-363-3511 and request a DRS transfer, they should know exactly what you are talking about. The process is easy and straight forward.


Once you have requested the transfer, it will take 2 weeks to process. If you're feeling uncertain you can check in with them by calling NBDB on 1- 800-363-3511.


If you don't have an existing Computershare account:

Your broker and Computershare will take care of the transfer and open a Computershare account for you. This will take another 2-3 business days.


If you have an existing Computershare account:

Your broker will DRS transfer the shares based on your name and address. As a result, a second account may be created for you. This can be for a few reasons, such as a middle initial existing on one account, but not the other. If your name and address match exactly, then the transfer will process within the normal amount of time. If not, then it will take another 2-4 weeks for the account to be made and the DRS Account Statement sent out to you.


Your broker may ask you for a Computershare account number. For security reasons we do not recommend giving this information to your broker. With Computershare accounts, the account number is the "key" that allows brokers to authorize a transfer of shares out of the DRS and back to the broker.

After your shares leave your broker:

  • Now you will need to wait for the first Computershare letter to arrive.

  • This letter is the DRS Account Statement.

  • It will take another 2-6 weeks after your shares have left your broker.

  • If you don't want to wait around 4 weeks, you have a couple of options:

    • If you have transferred less than 10 shares, Computershare can give you your account number over the phone. Skipping the need for the first letter.

    • You can expedite the letter for $45 by giving payment details to Computershare over the phone. The letter will arrive within a week.

  • Computershare's non-US GME contact number is +800-3823-3823. This is a free number that can only be called from landlines in the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Thailand, and the UK.

    • Please note: The number is only available between 08:00 and 14:00 (GMT). Otherwise you will be put through to Computershare headquarters in the USA without notice.

  • Otherwise, the US toll-free number is: +1 800-522-6645 and the US toll number is: +1 (201) 680 6578 (taxes may apply). If you're outside the US, you can get a free trial month of Skype to call these numbers.

    • If you don't hear any relevant options with the automated menu, you can keep pressing 0 to get through to a human.

    • If you are asked to verify your address and live outside of the US, you will have to use an ISO code instead of your country. For example, London in the UK is GB-LDN and Barcelona in Spain is ES-B. You can find your country's ISO codes through this wikipedia page.

When you have the DRS Account Statement:

  • Click on “Login to Investor Center”.

  • Click on “Register Now”.

  • Make sure to select the “Holder Account Number” tab, instead of “Social Security Number”.

  • Select “I am not a U.S. Resident”.

  • Provide the Computershare account number that is on your DRS Account Statement (starts with “C”).

  • Provide your last name, surname, or business name.

  • Enter the name of the stock that you hold (GameStop).

  • Computershare will then prompt you to create your username, password and security questions.

  • Once your account is created, Computershare will send you a verification letter in the mail. This will arrive in 1 to 3 weeks.

  • If you'd like it sooner you can call Computershare and pay a $30 fee to get the verification code via email within 48 hours.

  • Computershare's non-US GME contact number is +800-3823-3823. This is a free number that can only be called from landlines in the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Thailand, and the UK.

    • Please note: The number is only available between 08:00 and 14:00 (GMT). Otherwise you will be put through to Computershare headquarters in the USA without notice.

  • Otherwise, the US toll-free number is: +1 800-522-6645 and the US toll number is: +1 (201) 680 6578 (taxes may apply). If you're outside the US, you can get a free trial month of Skype to call these numbers.

    • If you don't hear any relevant options with the automated menu, you can keep pressing 0 to get through to a human.

    • If you are asked to verify your address and live outside of the US, you will have to use an ISO code instead of your country. For example, London in the UK is GB-LDN and Barcelona in Spain is ES-B. You can find your country's ISO codes through this wikipedia page.

When you receive the verification code letter:

  • Click on “Login to Investor Center”.

  • Login using the username, and password you have created.

  • Then you can enter the verification code.

  • You now have full access to your Computershare account!

  • There is no more need for the verification code.

Tax Form:

At this stage it is important to verify your tax status as a non-US citizen. While logged into your account, go to the My Profile tab, then “Tax Details”. A guide on how to fill in the W-8 BEN form is linked here.


You must fill in the W-8 BEN form before you buy any shares through Computershare, or add your banking information (especially if it's a US dollar account). Otherwise you will be assumed to be a US citizen.

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