Direct Register Shares from Hatch

Updated: Nov 7

DISCLAIMER: Initiating any kind of transfer (DRS, ACAT, DTC, FOP, etc.) will temporarily freeze your Hatch account until all of the shares are settled with the receiving broker or transfer agent. You will not have access to trading during this time, even if there is an active position in your account. Access to funds and trading will resume when the transfer is complete.


Hatch charges a NZ$55 fee for each DRS transfer. This means each time you want to directly register shares of a specific stock (no matter how many shares) you are charged NZ$55 for each transfer.

If you want to save some money, you could direct register your shares is via IBKR. To do this you need to submit a FOP transfer request with IBKR. When entering the broker information you will need to put DriveWealth (Hatch's US broker).

However, if you want to go through Hatch, the process is as follows:

  • Once your shares and $55 are settled in Hatch, email (hello@hatchinvest.nz), chat (www.hatchinvest.nz), or book a phone call (www.hatchinvest.nz), explaining that you want to DRS your GME shares (giving the quantity of shares to be transferred). Ask for them to generate a DRS form and email it to you.

  • Sign and date this form before sending it back to Hatch via email, ensuring that you have NZ$55 in your account for the DRS fee. Keep a copy of your DRS form as it will help knowing exactly how Hatch entered your information into their system, which in turn should show on Computershare’s system.

  • You should receive acknowledgement back from Hatch within 48 hours that they have received your DRS form. Don’t hesitate to phone, email or chat to Hatch to ensure that they have received your DRS form and are "onto it".

  • You will know when the DRS transfer is taking place as your account will be restricted while the process occurs (time varies, but normally 5-10 business days). Note: your available cash balance in your account may show as “0” while the transfer is taking place.

  • Hatch will advise you via email that your account is unlocked, which means that your shares have left Hatch and are now at Computershare.

If you don't have an existing Computershare account:

Your broker and Computershare will take care of the transfer and open a Computershare account for you. This will take another 2-3 business days.

After your shares leave your broker:

  • Now you will need to wait for the first Computershare letter to arrive.

  • This letter is the DRS Account Statement.

  • It will take another 2-6 weeks after your shares have left your broker.

  • If you don't want to wait around 4 weeks, you have a couple of options:

  • If you have transferred less than 10 shares, Computershare can give you your account number over the phone. Skipping the need for the first letter

  • You can expedite the letter for $45 by giving payment details to Computershare over the phone. The letter will arrive within a week.

  • Computershare's non-US GME relations number is + 800-3823-3823. This number works across Europe, Hong Kong, Israel, New Zealand, and Thailand.

  • Otherwise the US toll free number is: +1 800-522-6645 and the US toll number is: +1 (201) 680 6578 (charges may apply). If you're outside of the US, you can get a free month trial with Skype to call these numbers.

  • If you don't hear any relevant options with the automated menu, you can keep pressing 0 to get through to a human.

  • If you are asked to verify your address and live outside of the US, you will have to use an ISO code instead of your country. For example, London in the UK is GB-LDN and Barcelona in Spain is ES-B. You can find your country's ISO codes through this wikipedia page.

When you have the DRS Account Statement:

  • Go to Computershare.com/us.

  • Click on “Login to Investor Center”.

  • Click on “Register Now”.

  • Make sure to select the “Holder Account Number” tab, instead of “Social Security Number”.

  • Select “I am not a U.S. Resident”.

  • Provide the Computershare account number that is on your DRS Account Statement (starts with “C”).

  • Provide your registered Zip/Postal code, and the name of the stock that you hold (GameStop).

  • Computershare will then prompt you to create your username, password and security questions.

  • Once your account is created, Computershare will send you a verification letter in the mail. This will arrive in 1 to 3 weeks.

  • If you'd like it sooner you can call Computershare and pay a $30 fee to get the verification code via email within 48 hours.

  • Computershare's non-US GME relations number is + 800-3823-3823. This number works across Europe, Hong Kong, Israel, New Zealand, and Thailand.

  • Otherwise the toll free US number is: 800-522-6645 (if you're outside of the US, you can get a free month with Skype to call this number for free).

  • If you don't hear any relevant options with the automated menu, you can keep pressing 0 to get through to a human.

  • If you are asked to verify your address and live outside of the US, you will have to use an ISO code instead of your country. For example, London in the UK is GB-LDN and Barcelona in Spain is ES-B. You can find your country's ISO codes through this wikipedia page.

When you receive the verification code letter:

  • Return to Computershare.com/us.

  • Click on “Login to Investor Center”.

  • Login using the username, and password you have created.

  • Then you can enter the verification code.

  • You now have full access to your Computershare account!

  • There is no more need for the verification code.

Tax Form:

At this stage it is important to verify your tax status as a non-US citizen. While logged into your account, go to the My Profile tab, then “Tax Details”. A guide on how to fill in the W-8 BEN form is linked here.


If you have an existing Computershare account:

Your broker will transfer the sharess in your name. A a result, a second account may be created for you. This can be for a few reasons, such as a middle initial existing on one account, but not the other. If your name matches exactly, then the transfer will process within the normal amount of time. If not, then it will take another 2-4 weeks for the account to be made and the DRS Account Statement sent out to you.

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