Direct Register Shares from BBVA

Updated: Nov 6

This guide is specifically for BBVA in Mexico.


Once your shares are settled in BBVA, you can log in to your account and send them a Letter of Instruction through their secure message center.


The Letter of Instruction can be handwritten or typed, but it must be signed with wet ink. You can write it informally, or use the following templates: GameStop specific template, blank template for any stock.


Writing it yourself?

Be sure to include:

  • Say: “I want an outbound DRS transfer of my GME shares to Computershare”.

  • Your BBVA account number.

  • The country in which the shares will be sent to (For any Computershare US company, it's the US).

  • The stock (GameStop), its ticker (GME), and its ISIN (US36467W1099).

  • How many shares you want to transfer.

  • The recipient of the shares (your full name and address).

  • Use a tax ID of 999-99-9999 if you are a non-US citizen.

  • The transaction and settlement dates for the shares.

  • The Transfer Agent's name, DTC number, and address. In GameStop's case that's: Computershare US. DTC# 7807. Computershare Trust Company, N.A., P.O. Box 505005, Louisville, KY 40233-5005.

  • You can give them your Computershare account number, or ask them to open a new account as part of the process.

If the support agent understands the request, they will send the Letter of Instruction to Indeval who will process the transfer.


To understand more about how and why you can DRS transfer, you can refer to page 89, section 4 of this pdf from Indeval (warning: link is not secure).


The transfer will take 5-10 business days to process. If you're feeling uncertain you can check in with BBVA by calling them on 52-5556213-4-34.

If you don't have an existing Computershare account:

Your broker and Computershare will take care of the transfer and open a Computershare account for you. This will take another 2-3 business days.

After your shares leave your broker:

  • Now you will need to wait for the first Computershare letter to arrive.

  • This letter is the DRS Account Statement.

  • It will take another 2-6 weeks after your shares have left your broker.

  • If you don't want to wait around 4 weeks, you have a couple of options:

  • If you have transferred less than 10 shares, Computershare can give you your account number over the phone. Skipping the need for the first letter.

  • You can expedite the letter for $45 by giving payment details to Computershare over the phone. The letter will arrive within a week.

  • Computershare's non-US GME relations number is + 800-3823-3823. This number works across Europe, Hong Kong, Israel, New Zealand, and Thailand.

  • Otherwise the US toll free number is: +1 800-522-6645 and the US toll number is: +1 (201) 680 6578 (charges may apply). If you're outside of the US, you can get a free month trial with Skype to call these numbers.

  • If you don't hear any relevant options with the automated menu, you can keep pressing 0 to get through to a human.

  • If you are asked to verify your address and live outside of the US, you will have to use an ISO code instead of your country. For example, London in the UK is GB-LDN and Barcelona in Spain is ES-B. You can find your country's ISO codes through this wikipedia page.

When you have the DRS Account Statement:

  • Go to Computershare.com/us.

  • Click on “Login to Investor Center”.

  • Click on “Register Now”.

  • Make sure to select the “Holder Account Number” tab, instead of “Social Security Number”.

  • Select “I am not a U.S. Resident”.

  • Provide the Computershare account number that is on your DRS Account Statement (starts with “C”).

  • Provide your registered Zip/Postal code, and the name of the stock that you hold (GameStop).

  • Computershare will then prompt you to create your username, password and security questions.

  • Once your account is created, Computershare will send you a verification letter in the mail. This will arrive in 1 to 3 weeks.

  • If you'd like it sooner you can call Computershare and pay a $30 fee to get the verification code via email within 48 hours.

  • Computershare's non-US GME relations number is + 800-3823-3823. This number works across Europe, Hong Kong, Israel, New Zealand, and Thailand.

  • Otherwise the US toll free number is: +1 800-522-6645 and the US toll number is: +1 (201) 680 6578 (charges may apply). If you're outside of the US, you can get a free month trial with Skype to call these numbers.

  • If you don't hear any relevant options with the automated menu, you can keep pressing 0 to get through to a human.

  • If you are asked to verify your address and live outside of the US, you will have to use an ISO code instead of your country. For example, London in the UK is GB-LDN and Barcelona in Spain is ES-B. You can find your country's ISO codes through this wikipedia page

When you receive the verification code letter:

  • Return to Computershare.com/us.

  • Click on “Login to Investor Center”.

  • Login using the username, and password you have created.

  • Then you can enter the verification code.

  • You now have full access to your Computershare account!

  • There is no more need for the verification code.

Tax Form:

At this stage it is important to verify your tax status as a non-US citizen. While logged into your account, go to the My Profile tab, then “Tax Details”. A guide on how to fill in the W-8 BEN form is linked here).


If you have an existing Computershare account:

Your broker will transfer the shares in your name. As a result, a second account may be created for you. This can be for a few reasons, such as a middle initial existing on one account, but not the other. If your name matches exactly, then the transfer will process within the normal amount of time. If not, then it will take another 2-4 weeks for the account to be made and the DRS Account Statement sent out to you.

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